RATES AND TERMS
RATES
Rates start from £30 per hour. Work is undertaken between 09:00 and 17:30, with a surcharge of 50% for out-of-hours assistance.
Regular, detailed timesheet reports are issued
in order to keep clients aware of their on-going expenditure.
Hourly rates relate to professional services. Any
additional specific costs incurred such as stationery, postage,
packing, travel and other expenses will be added to the client’s
bill.
TERMS
Client Agreement
All clients will be asked to sign a client contract and confidentiality
agreement before the commencement of any work.
Payment of Invoices
Invoices are sent out at the end of the month with a detailed breakdown
of expenditure and must be paid within 14 days from date of invoice.
Confidentiality
ESSENZA complies with the Data Protection Act 1998 and will never
disclose client information without the client's consent. All assignments
and client contact details are treated in the strictest confidence
and are only retained for as long as necessary.
Assignments
All completed work will be delivered via email, fax, CD or 1st class
post.
Errors and Corrections
Although ESSENZA will endeavour to ensure that all completed work
is error free, the final proofreading of all work is the responsibility
of the client. Any errors must be notified within 7 days of receipt
of the completed work.
Meetings
For insurance purposes, no personal visits to ESSENZA’s premises
are permitted.
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